PRIVACY POLICY

Last updated: 23 April 2025

1. About Modovisa

Modovisa provides real-time visitor tracking and analytics services to businesses. Our platform helps our customers better understand how users interact with their websites. This Privacy Policy explains how we collect, use, and protect personal information when you use our services.

2. Information We Collect

2.1 Customer Information

When you create an account with Modovisa, we collect personal information such as:

  • Name
  • Email address
  • Account credentials (hashed passwords)
  • Billing information (if applicable)

2.2 Website Visitor Information (Anonymous Data)

When our tracking script is installed on a customer's website, we collect anonymous data such as:

  • Page views
  • Referring pages
  • Device type and browser information
  • Approximate geolocation (based on IP address)
  • Session duration and interactions (e.g., clicks, scrolls)

We do not collect names, email addresses, or personally identifiable information about your visitors unless explicitly configured otherwise by the customer.

3. How We Use Your Information

  • To operate and improve the Modovisa platform
  • To provide support and customer service
  • To manage billing and account administration
  • To enhance security, detect fraud, and ensure compliance
  • To generate anonymized analytics reports

4. Data Sharing and Disclosure

We do not sell personal information. We may share data with:

  • Service providers and contractors (e.g., hosting, billing services)
  • Authorities if required by law (e.g., for legal compliance)
  • In the event of a business transfer, merger, or acquisition

5. International Transfers

Our services are delivered through Cloudflare's global network, with servers distributed across multiple locations worldwide. As a result, your information may be transferred to, stored, or processed in countries other than your country of residence.

We ensure that international data transfers comply with applicable data protection laws, including the General Data Protection Regulation (GDPR). Where required, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to protect your personal information when it is transferred outside the European Economic Area (EEA), United Kingdom (UK), or Switzerland.

For more information about Cloudflare's network and its data protection practices, please visit their Global Network Overview and GDPR Compliance Information.

6. Data Retention

We retain customer account data for as long as the account is active. Website visitor analytics data is retained for a default period of [insert time period, e.g., 12 months], after which it is anonymized or deleted.

7. Security

We use reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is 100% secure.

8. Your Privacy Rights

8.1 GDPR Rights (for users in the European Economic Area and UK)

If you are located in the EEA or UK, you have rights including the right to access, correct, update, or request deletion of your personal information. You also have the right to object to or restrict processing, and to lodge a complaint with a data protection authority.

8.2 CCPA Rights (for California residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to access, delete, and opt-out of the sale of their personal information. Although Modovisa does not sell personal information, we respect all valid CCPA requests.

9. Cookies and Tracking

We use cookies and similar technologies to facilitate analytics and improve functionality. For more information, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this document.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

Email: support@modovisa.com